As a real estate company, or a broker, your aim is not to just buy or rent the property, but to build a bridge of trust with the customers. This will make them happy to deal with you again and also recommend you to their relatives.
That’s why, it is important to care more about the delivered service, its quality, and the follow-up process. Let’s see:
- Of course, propaganda is a vital thing to make the customers know that you have a property for rent or sale. That’s why, you shall be on all social platforms, magazines, and newspapers. Also, do not forget to show images and all the details about your apartment like the size, finishing, etc.
Credibility and Quality:
- As a real estate company, it is important to you that the customer trusts your words. That’s why you shall be true in your promises and the date of delivery. For example, you cannot tell the customer that it is a super luxurious apartment and when he goes to check the apartment, he finds that it is an unfinished apartment. So, it is vital to know the needs of the customer, to be able to help him rightly,
- It is not just a “Sale” deal. You as a real estate company shall care about following up with the customer and know if he suffers from anything and if yes, you have to try to solve it. This increases the trust between you and the customers as the customer will feel that you care about his interest. Also, it is vital when the customer needs you, finds you. This is the “follow up” service.